Booking
o Bookings/reservations are processed only on our website.
o We have a one person per bed policy. Bed sharing is not allowed (with special exemptions upon the discretion of management and should be agreed upon in writing).
o Booking will only be confirmed upon receipt of full payment via bank deposit/bank transfer/PayPal/GCash (regional/international inter-bank transfer rates, and/or transaction fees may apply). Since we don’t accept credit/debit card payments yet, the credit/debit card information that you will be required to enter only allows the system to hold the reservation for you and your credit/debit card will not be charged.
o We can hold reservations up to 2 banking days from the time payment details are given to the guest(s). Should we not receive deposit confirmation within 2 days, the reservation will be canceled.
Walk-ins
o Walk-in guests may be accommodated, subject to bed availability
o Full payment must be made upon check-in.
Check-in
o Valid identification for all guests is required upon check-in.
o A Php500/person deposit will be collected upon registration. This shall be refunded upon return of room key and towel during check-out. (Should the guest lose the key and/or surrender a damaged and/or stained towel, the Php500 deposit shall not be returned.)
o Check-in time: Your room will be ready at 2 pm. :)
o Early check-in will be allowed if the bed(s) you will be occupying is/are vacant from the previous night. Early check-in rates apply.
Cancellations
If you need to change or cancel your reservation, a minimum of 5 days (120 hours) notice before 2 pm of your check-in date is required to obtain a deposit credit wherein you may re-book your stay, subject to bed availability (Deposit is NON-refundable).
No rebooking / No cancellation between 1-4 days prior to check-in date.
Deposit credit must be used within 3 months of the date of the original booking.
Cancellations must be sent via email to Vessel Hostel and are only valid if confirmed in writing by management.
o There are NO REFUNDS for late arrivals, early departures, shortening of stays or no shows
o Vessel Hostel is not liable for any loss, damage or theft of guest property in the hostel premises and parking area.
Force Majeure
We cannot accept any liability where the hostel booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, pandemics, weather conditions, government action or other events outside our control.
o We will not disclose any personal information without your permission unless we are legally obliged to do so.